IT Support Contracts

Support Contracts are Infomate’s flagship service for small and medium sized businesses, providing comprehensive, proactive maintenance for your Information Technology infrastructure. We take IT worries off your hands, so you can rest assured that the wellbeing of your IT system is looked after 24/7. Support provides the highest level of IT support from the most highly qualified, business-minded and friendly service representatives.

Features of our Support Contracts:

Help Desk:

Infomate representatives take ownership of your IT requests - it's integral to the personal service we deliver.

Whether you need advice with a Microsoft application or you need help with an IT problem, an Infomate representative will take ownership of your query to get you up and running as soon as possible.

Telephone and Remote assistance:

Infomate knows the important role that IT plays in a small business; this is why we bend over backwards to fix your IT problems the same day.

When you need IT assistance straight away, rest assured that advice from Infomate is only a phone call away. You will receive a response to your IT query within 15 minutes with Infomate's telephone hotline.

The service representative who returns your call will already be familiar with your IT set-up and network configuration and will have already thought through potential solutions to your problem. We can also take remote control of your machine, so we are virtually 'on-site' at all times.

Desk-side assistance:

If our Telephone Assistance is unable to resolve the IT problem - or if you prefer to tackle your problem face to face, Infomate will send one of our Service Representatives to the site to walk you through the IT dilemma in person.

Server management:

Servers are the backbone of any organization that uses IT. When a server is down, it can seriously affect productivity and the wellbeing of your business, costing you time and money. Infomate provides a proactive management service for your server(s).

By monitoring your servers regularly - performing daily back-ups, analysis, housekeeping and virus checks, Infomate will help to prevent potential problems that cause down-time and frustration for your users. We can even visit your office each month to complete a health check out of office hours.

SQL Server management:

You may have a Microsoft SQL Server on you network supporting your line of business applications, such as Accounting systems, Customer relationship management (CRM) or Sales / Order processing applications. If the Server fails then immediately users are affected, causing loss of productivity and in certain circumstances loss of business or data.

Infomate provide a pro-active management service for your SQL Server(s), this service provides additional monitoring and checking of specific elements of the SQL Server system. The benefits of this service result in peace of mind, that Infomate are monitoring your database backups daily and through regular analysis and housekeeping are preventing potential problems from causing down-time for your users.

Firewall and Secure Remote Access:

You wouldn't leave your office unlocked, so why leave your network open to a hacker? Hackers can strike at the heart of your network and seriously disrupt your company's operations.

Our managed firewall service combined with Secure Remote Access take a proactive approach in addressing your network's safety and the invaluable information your company holds. This is a great way of giving secure remote access for home-workers or people that are mobile and need low cost access to your email and network.

Service management:

As a value-add to our clients, Infomate manages your IT service, so you always know the status of your service and have a one stop shop for all of your IT needs. Service management provides account management; inventory of all hardware and software; procurement; and proactive advice.

Account management:

Your Infomate Account Manager will help to design a service which meets your company's needs. We offer a fixed annual budget for the provision of these services, so you have confidence of knowing in advance the cost to your business of IT support throughout the year.